Frequently Asked Questions
Everything you need to know about our premium felt products and services.
What types of felt do you offer for home decor?
We specialize in a variety of high-quality materials, including 100% Virgin Wool felt, blended wool felt, and eco-friendly synthetic options suitable for acoustic panels, flooring, and crafts.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Custom cut orders may require an additional 2-3 days for processing before shipment.
Can I request custom sizes for my projects?
Yes, we offer precision die-cutting and custom roll slitting services. Please contact our customer service team with your specific dimensions for a personalized quote.
What is your return policy?
We accept returns on all stocked items in their original condition within 30 days of purchase. Please note that custom-cut lengths and clearance items are final sale.
How do I clean and maintain my wool felt products?
For best results, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as high heat can cause wool fibers to shrink or lose their shape.
Do you offer wholesale pricing for designers and contractors?
Absolutely. We provide tiered volume discounts for interior designers, architects, and bulk commercial buyers. You can apply for a trade account through our website.